Course Overview

The Diploma of Community Services (Case Management) CHC52015 provides the skills and knowledge essential to undertake case management in the community services sector. Students gain the expertise and knowledge necessary to facilitate case management, assess and analyse client needs, communicate effectively with clients and staff, and support client self-management.


Career Opportunities

Become qualified to work as a case manager for government & not-for-profit organisations.

Pathways to Further Studies

The Diploma of Community Services (Case Management) provides pathways to the following (but not limited to) qualifications with the possibility of gaining advanced standing.

  • Bachelor of Counselling

  • Bachelor of Applied Social Science

  • Bachelor of Social Work

  • Bachelor of Psychological Science

Course Entrance Requirements

There are no pre-requisites for this qualification. However, participating students are required to have a reasonable level of literacy and numeracy skills, and a moderate level of computer skills.

Charter Australia’s RTO entry requirement for this course is the satisfactory completion of year 10 or equivalent.

International students must be 18 years old and are also required to have an average IELTS score of at least 5.5, with a minimum of 5.0 for each band or equivalent.

Students will be screened at admission to ensure that they meet these entrance requirements.

Course Duration & Delivery

Duraton: 12 months (52 weeks), with the option for early completion available under the condition that all assessment material is completed.

The 52-week period that this course is run over consists:

  • 40 teaching weeks including 1 day class and 1 day work placement OR 1 day research work per week

  • 5 hours online learning per week

  • 12 weeks breaks



Classroom training will be delivered on Charter Australia's North Sydney campus at: Level 3, 53 Walker Street, North Sydney, NSW 2060 Australia.


Work Placement

For this qualification students must have completed at least 100 hours of work placement.  For those students not already working, Charter Australia will organise a weekly work placement in one of the community service organisations. 

Before undertaking any work placements, students will be required, at their own cost, to undertake a:

•    National Police Check
•    Working with Children Check
•    Health screening & any necessary vaccinations


Competency Units

This qualification requires students to complete 8 core units and 8 elective units.


Core (compulsory)
1.    CHCCCS007 Develop and implement service programs
2.    CHCCOM003 Develop workplace communication strategies
3.    CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
4.    CHCDIV003 Manage and promote diversity
5.    CHCLEG003 Manage legal and ethical compliance
6.    CHCMGT005 Facilitate workplace debriefing and support processes
7.    CHCPRP003 Reflect on and improve own professional practice
8.    HLTWHS004 Manage work health and safety



  1. CHCCCS004    Assess co-existing needs

  2. CHCCSM004    Coordinate complex case requirements

  3. CHCCSM005    Develop, facilitate and review all aspects of case management

  4. CHCCSM006    Provide case management supervision

  5. CHCCSM007    Undertake case management in a child protection framework

  6. CHCAGE001     Facilitate the empowerment of older people

  7. CHCCS009        Facilitate responsible behaviour

  8. CHCMGT003    Lead the work team

Intake Dates for New Enrolments


Charter Australia uses rolling enrolment. Students can commence the course at any time during school terms at Charter Australia’s campus in North Sydney. 

Course Fees


Go to Student Fees


Ready to Apply?

Simply complete the online enrolment form. We will get back to you promptly to advise the outcome of your application or if we require more information from you. 


Your enrolment should take around 10 to 15 minutes to complete. 

Information you'll need:

  • Personal details

  • Contact information such as residential and postal address

  • Email address (mandatory to complete this process online)

  • Unique Student Identifier (USI). If you have not yet registered for a USI, click here to create one. If you have a USI but don’t remember your USI details, click here to find your USI.

  • You will also need to email the copy of Citizenship or residency (including a Visa Sub Class if you have one) to

Student Declaration

By submitting the online enrolment  form, I declare that I have read and agree to the terms and conditions listed below. I also declare the information provided by me in this application is true and correct.